I found this company just by googling-I ordered 3 personalized puzzles to get delivered to my nieces house in Georgia to surprise her for thanksgiving. I got the unfortunate call from my sister that the packages were stolen from the mailbox. THE DAY I found out they were stolen I emailed Piczzle and within 2 hours they had agreed to ship out a new order at 50% the original cost and even updated the address delivery to Florida where we will be during Christmas, because it was so close to thanksgiving (although they got it out so quick it actually would have gotten to the original Georgia address before thanksgiving but I didn’t want to take the chance of it being stolen again). Thanks again Piczzle!